Direct Franchisee /Distributors will be given one (1) to six (6) days upon receiving date to check the quantity and quality of their purchased products.
1. REQUEST FOR RETURN
Direct Distributor/ Franchisee may return a product for exchange / replacement or refund seven (7) days from the date they received the item. To return an item/product, Direct Distributor/ Franchisee must file a Product Return Request attached with the invoice/delivery receipt.
Product Return Request Form may be found on our website, https://evestore.ph/product-return-request/
Only product/s meeting all proper criteria are eligible for return/exchange.
a. Products must have been purchased directly to EVE
b. Reasons of returns should only be:
i. Wrong item delivered. Item received was an incorrect fulfillment of an order the customer did place.
ii. Faulty/Damage/Defective Product.
3. NON-RETURNABLE ITEMS
Product returned that does not meet the criteria of this policy will not be replaced/refunded/exchanged and no payment will be issued. The following list of non-returnable items is for example only, and shall not be construed as an all-inclusive list:
a. Product/s with inherent characteristics because of improper storage.
b. Product/s damaged by fire, smoke, water, or other influences beyond EVE’s control.
c. Product involved in sacrifice, fire, or bankruptcy sales.
d. Adulterated Product.
e. Product/s that are not purchased directly from EVE.
f. Products/s ordered/shipped in error but not reported within seven (7) days.
4. TRANSPORTATION CHARGES
Clients should initially shoulder the transportation charges and take full responsibility for the risk of loss on all return shipments if Initial transportation charges are subject for refund If the management was proven accountable for returned goods.
The returns should be shipped to this address:
Zone 3, Nancamarilan East, Urdaneta City, Pangasinan, Philippines 2428
TERMS AND CONDITION
EVE reserved the right to limit or decline returns or exchanges regardless of whether the customer has a receipt. EVE reserves the right to change our return policies and/or reject any exchange requests for any reason. Should there be any dispute, EVE’s decision will be final.
EVE shall accept upon their return the goods that are in the original and undamaged (i.e. unopened) packaging and in the condition that they were delivered to the Customer, meaning that they do not show marks of wear and tear; EVE reserves the right not to refund/exchange the goods that are dirty, scratched, dented, or show signs of having been washed Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
Changes to Terms and Conditions of Sale The Terms and Conditions of Sales are subject to change at any time at the discretion of EVE. All orders for Products are subject to the Terms and Conditions of Sales in effect on the date of the order. All requests are subject to a return verification process of 7-15 days.